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Frequently Asked Questions
What types of media are used for prints?
LumachromeHD Lumachrome prints are my favorite way to view my prints, which is why it is the only way I have chosen to offer my prints. Lumachrome is a museum quality process that takes a photographic print and face mounts the print to a clear, scratch resistant acrylic glass. This process produces a print that develops a 3d quality to the image. When light hits the print tiny metallic particles in the print illuminate depth and fine details in the image.
It's the best print process I've found and the only one I choose.
These prints come float mounted on a recessed frame and ready to hang on the wall. Framing is optional, please contact me if you wish to discuss framing options.
RETURNS AND EXCHANGES
Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped back by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from DDS 2 Media L.L.C and are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within seven (7) days of receipt or you do not ship the work within three (3) days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, Contact us to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back.
Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method. Be certain to select "Delivered Duty Paid" (DDP) when creating your shipping label. You are required to pay all fees including custom costs when returning artwork back to us. If DDP is not selected, the amount owed will be taken from your returned funds.
Step 4 – Email all shipping details including tracking number to post@douglassandquist.com.
Once the piece safely reaches us, DDS 2 Media L.L.C. will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Step 4 – Email all shipping details including tracking number to post@douglassandquist.com.
Once the piece safely reaches us, DDS 2 Media L.L.C. will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
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DDS 2 Media L.L.C. is not responsible for undelivered returns.
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Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, Contact us to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to post@douglassandquist.com.
Step 4 - A DDS 2 Media L.L.C. support representative will contact you to discuss next steps.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to post@douglassandquist.com.
Step 4 - A DDS 2 Media L.L.C. support representative will contact you to discuss next steps.
What is DDS 2 Media L.L.C. ?
- It's the Nevada corporation that owns Douglas Sandquist Photography(Print Store) and Sandquist Photography(Galleries) and Douglassandquist.com (blog)
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Description of Policy from Merchant:
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork to be shipped back by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from DDS 2 Media L.L.C and are not fully satisfied, you have: Seven (7) days to contact us about your intent to return the work Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number. If you do not notify us of your intent to return the work within seven (7) days of receipt or you do not ship the work within three (3) days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.) See the FAQ for more info!
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Description from Merchant:
WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.
